Refunds are not granted to accounts closed for TOS violations.
Refunds are only applicable for new users only. Existing product upgrades or downgrades will not be refunded, the user will be responsible for the action.
If already have a product and order a new product then no refund policy work.
No refund will be made if your Service(s) is suspended (due to Email Marketing/Email Abuse/Misuse of our service/Inappropriate/Illegal/Immoral/Account Overuse) or terminated.
No refund will be made if our team not find any issue in your Hosting plan from our side.
A Late Fee of INR 99 Will be added to your invoice in case you didn’t make the payment before the Suspension. The late fee should be paid by you to get your service re-activated.
The modifications done in the pricing pattern or policy by the software license company will take effect immediately on GrabLicense clients.
No refund will be made if your Service(s) are suspended or terminated for cause.
No refund policy, No money back guarantee is applicable when an order is placed with any offer on GrabLicense, eg. Free Domain Offer, Black Friday Sale, Cyber Monday Sale, etc. Valid and relevant evidences/ incidents must be produced for claiming a money-back guarantee which includes uninformed downtime, Unable to access Hosting Dashboard, and any other technical issues with Hosting servers that relates to disruption of your website/ application.
No refund requests claiming difficulty in using our portal/ website/ dashboards will be entertained or processed.
No refund requests claiming bad UI/UX, Interface of Hosting Panel, UI/UX of our platform and dashboards will be accepted or even entertained. We have developed an easy-to-use UI for our customers and are continuously upgrading our platform for ease of access.
No refund requests will be accepted or entertained, claiming that they have purchased the services by mistake or they were looking to order the service from a different company or provider.
No refund requests will be accepted, if the customer claims they are unable to create/ host their website, unable to setup application environment/ DNS records or any relevant conditions that don't relate to the disruption/ problem with our services.
No refund requests will be accepted or entertained, if customer is planning to switch to another provider or comparing our services with other providers. We have clearly mentioned sufficient details/ features of our services/products on the website.
The refund request placed after 14 days will not be processed and you will not be eligible for any refund.
The cancellation request should be sent through the client area or registered email. No cancellation requests will be considered apart from this.
After sending the cancellation request, it would take 14 days to process the refund and refund will be credited in 7-10 working days.
At any point in time, if you wish to discontinue our services, you can place the cancellation request through your client area. Before that, you need to clear all the pending dues (if any). You can either choose immediate cancellation or request cancellation to happen once your subscription period expires. If you select immediate cancellation, you will no longer have access to your hosting plan/service. If cancellation after the tenure period is over is selected, you will continue to have access to use the Services purchased until the end of your prepaid term.
It is your responsibility to back up all your data before you place the cancellation request. Once you place the cancellation request all your data from our server will be deleted and it cannot be retrieved nor restored.
*Note: It is advised to maintain a backup copy of your hosting account to avoid losing your data because of the termination. All your files will be deleted from the server, once your hosting account is terminated and GrabLicense (Company and its affiliates or partners) shall not be liable for the same.
Unpaid invoices may result in the suspension or termination of your web hosting account. Your suspended account will only be restored after clearing the outstanding invoice with a late penalty of INR 99, after which you will be able to access your data.
If your account gets terminated, the data residing on it won't be restored and will be treated as a new account. If you fail to renew your subscription on time you will be charged on your invoice.
We will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
For any queries related to the cost of your account, do reach out to our billing team at [email protected].